Microsoft Acquires FieldOne To Boost Microsoft Dynamics CRM
Microsoft announced that it has acquired FieldOne Systems, a New Jersey-based field service management solutions provider. The two companies declined to disclose the financial terms of the deal, which is expected to be closed sometime this summer.
The deal, which was announced on Thursday, is designed to boost Microsoft's Dynamic CRM business and customer service capabilities. Microsoft also said that the FieldOne acquisition is an early step in bringing predictive analytics and IoT-driven workflows to field service workers. Under the terms of the deal, FieldOne will continue to support existing customers. It's products will be integrated into Microsoft's Dynamics CRM software portfolio.
Bob Stuz, corporate vice president, Microsoft Dynamics CRM, said in a blog post that: "Field service management is a specific but critically important area of customer service, providing companies with the ability to deliver end-to-end field service. This is a unique, and transformational point in time for these solutions as enterprises look to improve their responsiveness to customers with service in the field – taking service directly to the customer anytime a service cannot be managed by phone or other channels."
The deal comes just four months after the two companies signed a strategic alliance to integrate Microsoft Dynamics CRM with FieldOne's flagship suite. IT pundits said that Microsoft took interest in acquiring FieldOne after a customer suggested that they join forces and integrate fully into Microsoft's Dynamics CRM software portfolio.
FieldOne is already built on Microsoft's technology and leverages Dynamics CRM (this makes integration a lot more easier for Microsoft), but like many of the software giant's recent acquisitions, FieldOne's technology also work across other platforms, including Apple's iOS and Google's Android platforms.
Founded in 2011 and based in Mahwah, New Jersey, FieldOne is an innovative secure and scalable cloud-based provider of field service management and CRM software. FieldOne is the only field service automation solution that goes beyond scheduling and dispatching, and offers an extensive integration points and advanced automated routing too complete end to end management of the workflows. FieldOne's customers include Japan's Mitsubishi-Hitachi Powersystems, Carl Zeiss, NAVCO, Guardian Alarm, Standard Parking, United Technologies and many more.
Microsoft is not alone in boosting its CRM software portfolio and customer service capabilities. Competitors are also on the hunt. Last year, arch-rival Oracle has acquired TOA Technologies, a leading provider of cloud-based field service solutions.
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